{"id":394,"date":"2025-09-08T15:27:38","date_gmt":"2025-09-08T15:27:38","guid":{"rendered":"https:\/\/doc.loonity.com\/?post_type=docs&#038;p=394"},"modified":"2025-09-09T22:10:14","modified_gmt":"2025-09-09T22:10:14","password":"","slug":"gestione-ordini-incidenti","status":"publish","type":"docs","link":"http:\/\/doc.loonity.com\/it\/documenti\/gestione-ordini-incidenti\/","title":{"rendered":"Ordini: Gestione degli incidenti"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Se qualcosa va storto durante la gestione dell'ordine, tu come produttore dovresti creare un incidente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gli incidenti vengono sempre creati a livello di prodotto. \u00c8 possibile creare un incidente aprendo il menu di contesto di un prodotto (fare clic sui 3 puntini) e selezionando \u201ccrea incidente\u201d. I prodotti che hanno incidenti registrati sono contrassegnati da un triangolo di avviso accanto al loro indicatore di stato.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a15580696c13&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a15580696c13\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"140\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-1024x140.jpg\" alt=\"\" class=\"wp-image-443\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-1024x140.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-300x41.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-768x105.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu.jpg 1289w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a1558069f83e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a1558069f83e\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"402\" height=\"52\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag.jpg\" alt=\"\" class=\"wp-image-441\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag.jpg 402w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag-300x39.jpg 300w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Nell'apposita finestra di dialogo dell'incidente \u00e8 possibile descrivere il problema relativo al prodotto (ad esempio, il prodotto \u00e8 stato danneggiato a causa di...) e salvare l'incidente.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a1558069fe03&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a1558069fe03\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"496\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form.jpg\" alt=\"\" class=\"wp-image-442\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form.jpg 635w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form-300x234.jpg 300w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A seconda della configurazione del mercato, sei tu stesso a risolvere gli incidenti o \u00e8 compito dell'amministratore del mercato. Gli incidenti possono essere risolti navigando prima nella scheda \"incidenti\" nella pagina di gestione degli ordini.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a155806a0221&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a155806a0221\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1024x502.jpg\" alt=\"\" class=\"wp-image-440\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1024x502.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-300x147.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-768x376.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1536x752.jpg 1536w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents.jpg 1758w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Nella scheda incidenti selezioni il giro d'ordine desiderato e ti viene presentata una lista di incidenti presenti in questo giro. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per chiudere un incidente (se non gestito dall'amministratore del mercato) si fa clic sull'icona \u201cstretta di mano\u201d. Nella finestra di dialogo \u00e8 possibile selezionare tra diverse opzioni per risolvere l'incidente, come prodotto sostitutivo, annullamento o offerta di uno sconto. \u00c8 inoltre possibile ricalcolare il prezzo addebitato al cliente e al mercato. Infine si dovrebbe aggiungere una nota e fare clic su \u201cconferma\u201d.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a155806a068b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a155806a068b\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-1024x574.jpg\" alt=\"\" class=\"wp-image-439\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-1024x574.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-300x168.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-768x430.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form.jpg 1157w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota: Un giro d'ordine non pu\u00f2 essere completato mentre ci sono incidenti aperti. I prodotti con incidenti aperti non possono essere fatturati. Gestire sempre gli incidenti il prima possibile.<\/strong> <\/p>","protected":false},"excerpt":{"rendered":"<p>If something goes wrong during order management, you as a producer should create an incident. Incidents are always created on the level of a product. You can create an incident by opening the context menu of a product (click on the 3 dots) and selecting &#8220;create incident&#8221;. Products that have incidents registered are marked with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[6],"doc_tag":[],"class_list":["post-394","docs","type-docs","status-publish","hentry","doc_category-producer-role-sell-your-products"],"year_month":"2026-05","word_count":243,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"tobias","author_nicename":"tobias","author_url":"http:\/\/doc.loonity.com\/it\/author\/tobias\/"},"doc_category_info":[{"term_name":"Producer role: Sell your products","term_url":"http:\/\/doc.loonity.com\/it\/docs-category\/producer-role-sell-your-products\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/docs\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":5,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/docs\/394\/revisions"}],"predecessor-version":[{"id":503,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/docs\/394\/revisions\/503"}],"wp:attachment":[{"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/media?parent=394"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/doc_category?post=394"},{"taxonomy":"doc_tag","embeddable":true,"href":"http:\/\/doc.loonity.com\/it\/wp-json\/wp\/v2\/doc_tag?post=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}