{"id":394,"date":"2025-09-08T15:27:38","date_gmt":"2025-09-08T15:27:38","guid":{"rendered":"https:\/\/doc.loonity.com\/?post_type=docs&#038;p=394"},"modified":"2025-09-09T22:10:14","modified_gmt":"2025-09-09T22:10:14","password":"","slug":"auftrage-zur-bearbeitung-von-vorfallen","status":"publish","type":"docs","link":"http:\/\/doc.loonity.com\/de\/docs\/auftrage-zur-bearbeitung-von-vorfallen\/","title":{"rendered":"Bestellungen: Umgang mit Vorf\u00e4llen"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Wenn bei der Bestellverwaltung etwas schief l\u00e4uft, solltest du als Produzent einen Vorfall anlegen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vorf\u00e4lle werden immer auf der Ebene einer Bestellposition erstellt. Du kannst einen Vorfall erstellen, indem du auf das Kontextmen\u00fc einer Bestellposition \u00f6ffnest (klicke auf die 3 Punkte) und \"Vorfall erstellen\" w\u00e4hlst. Bestellpositionen, f\u00fcr die Vorf\u00e4lle registriert wurden, sind mit einem Warndreieck neben ihrer Statusanzeige gekennzeichnet.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a1548030222d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a1548030222d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"140\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-1024x140.jpg\" alt=\"\" class=\"wp-image-443\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-1024x140.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-300x41.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu-768x105.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-context-menu.jpg 1289w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a15480304f3b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a15480304f3b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"402\" height=\"52\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag.jpg\" alt=\"\" class=\"wp-image-441\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag.jpg 402w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-flag-300x39.jpg 300w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Im Dialogfeld \"Vorfall\" kannst du das mit dem Produkt verbundene Problem notieren (z. B. Produkt wurde besch\u00e4digt durch ...) und den Vorfall speichern.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a154803054e2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a154803054e2\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"496\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form.jpg\" alt=\"\" class=\"wp-image-442\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form.jpg 635w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incident-form-300x234.jpg 300w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Je nach Marktkonfiguration bist du selbst f\u00fcr die L\u00f6sung von Vorf\u00e4llen zust\u00e4ndig, oder es ist die Marktadministration ist daf\u00fcr verantwortlich. Vorf\u00e4lle k\u00f6nnen gel\u00f6st werden, indem du zun\u00e4chst zur Registerkarte \"Vorf\u00e4lle\" auf der Seite \"Bestellverwaltung\" navigierst.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a154803058ed&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a154803058ed\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1024x502.jpg\" alt=\"\" class=\"wp-image-440\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1024x502.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-300x147.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-768x376.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-1536x752.jpg 1536w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents.jpg 1758w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Auf dem Tab \"Vorf\u00e4lle\" w\u00e4hlst du die gew\u00fcnschte Bestellrunde aus und erh\u00e4ltst dann eine Liste der in dieser Runde vorhandenen Vorf\u00e4lle. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um einen Vorfall zu l\u00f6sen (wenn er nicht vom Markt bearbeitet wird), klickst du auf das \"H\u00e4nde sch\u00fctteln\"-Symbol. Im Dialogfenster kannst du zwischen mehreren Optionen w\u00e4hlen, um den Vorfall zu l\u00f6sen, z. B. Ersatzprodukt, Stornierung oder Angebot eines Rabatts. Du hast auch die M\u00f6glichkeit, den dem Kunden und dem Markt berechneten Preis neu zu berechnen. Schliesslich solltest du einen Kommentar hinzuf\u00fcgen und auf \"Best\u00e4tigen\" klicken.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a15480305d03&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a15480305d03\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-1024x574.jpg\" alt=\"\" class=\"wp-image-439\" srcset=\"https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-1024x574.jpg 1024w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-300x168.jpg 300w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form-768x430.jpg 768w, https:\/\/doc.loonity.com\/wp-content\/uploads\/2025\/09\/loonity-producer-orders-incidents-closing-form.jpg 1157w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hinweis: Eine Bestellrunde kann nicht abgeschlossen werden, solange Vorf\u00e4lle offen sind. Produkte mit offenen Vorf\u00e4llen k\u00f6nnen nicht fakturiert werden. Bearbeite Vorf\u00e4lle also immer so schnell wie m\u00f6glich.<\/strong> <\/p>","protected":false},"excerpt":{"rendered":"<p>If something goes wrong during order management, you as a producer should create an incident. Incidents are always created on the level of a product. You can create an incident by opening the context menu of a product (click on the 3 dots) and selecting &#8220;create incident&#8221;. Products that have incidents registered are marked with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[6],"doc_tag":[],"class_list":["post-394","docs","type-docs","status-publish","hentry","doc_category-producer-role-sell-your-products"],"year_month":"2026-05","word_count":243,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"tobias","author_nicename":"tobias","author_url":"http:\/\/doc.loonity.com\/de\/author\/tobias\/"},"doc_category_info":[{"term_name":"Producer role: Sell your products","term_url":"http:\/\/doc.loonity.com\/de\/docs-category\/producer-role-sell-your-products\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/docs\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":5,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/docs\/394\/revisions"}],"predecessor-version":[{"id":503,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/docs\/394\/revisions\/503"}],"wp:attachment":[{"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/media?parent=394"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/doc_category?post=394"},{"taxonomy":"doc_tag","embeddable":true,"href":"http:\/\/doc.loonity.com\/de\/wp-json\/wp\/v2\/doc_tag?post=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}